Management and SLA

Management of IBM Cloud Paks , BAW and Filenet P8 .

Business operations depend on:

documentation is managed efficiently and carefully (in accordance with regulations or legislation)
information reaches the right teams and employees
important business decisions can be made quickly and correctly based on the correct (version of) information
simple actions are automated

Managing Cloud Pak for Business Automation, BAW or FileNet P8 environments is one of our specialties. And with our SLA, you hardly have to worry about it anymore!

It is important that the custom configured platform continues to meet the wishes and requirements of your organization and the market. And that it is regularly provided with the latest versions. That requires adaptive and effective application management. That is one of our core activities. How do we do that?

With a service agreement or SLA!

Just like our team, every company is unique. And so every customer has specific needs in the field of application management and incident management. Flexibility in the management of your software is therefore crucial. Your wishes are central in determining the management activities and KPIs. What maintenance do you want us to perform and within what time frame do you want us to solve software problems? We record such agreements in a Service Level Agreement. Our standard SLA has 3 levels of service (Basic, Advanced and Premium). We are happy to compose an SLA specifically written for your situation, with the associated KPIs and evaluation moments.

Full management or only second line support for incidents? Novadoc can help! Ask for more information here

With customized application management

Your organization is constantly in motion, because standing still means going backwards. The application management must be set up for this. The lifespan of the IBM Platform is very long, an average version lasts 5 to 7 years. This means that the configuration must be able to be managed flexibly, so that the application is always adapted to the requirements and wishes of the organization, processes can be continuously improved and tasks are increasingly automated.

Training your own people as platform administrators? No problem!

Connect new modules? Link with watsonx for GenAI or Operational Decision Management for central management of business rules, Novadoc takes all modules into management or incident management.

Installations

As a certified business partner of IBM, we do IBM installations and configuration of all components from the Cloud Pak for Business Automation and Watso n x . We are recognized and known by IBM customers as the reliable partner when it comes to these installations, also when it comes to very complex (cloud) environments. Recently, we also do Red Hat Openshift® installations for a containerized IBM Automation environment.

Integrations

We develop specific IBM components and integrations for upgrade and migration processes for you. We do this mainly on IBM BAW or FileNet P8 environments such as IBM Content Services, and nowadays Cloud Pak for Business Automation (CP4BAU).

To quickly offer current ECM applications integrated from one user interface, we use IBM Content Navigator. For both Navigator and Case Manager/BAW we have built a number of widgets to offer users more possibilities for, for example, entering data and integrations with databases.

In addition to widgets, we also integrate IBM FileNet with any environment via API (Restful, SOAP) or any other desired integration protocol. If desired, with an integration platform such as IBM webMethods. Our team of specialists is ready for you.

Upgrades

In recent years we have carried out many upgrade trajectories and migrations for IBM FileNet P8, BAW and other IBM products. This to the full satisfaction of large organizations such as ministries, executive organizations, banks, insurers and industry.

For all customers who use IBM support, we perform these upgrades regularly, to keep the environments on the latest version. This prevents major costs if a newer version is required in the future due to external circumstances, and also keeps everything on the latest security status.

Upgrades from very old versions require a specialist approach and usually a data migration. For CMOD, FIleNet P8, Datacap, BAW and all components of the Cloud Pak for Business Automation Platform we regularly perform complex upgrades. Is your environment special and is an upgrade desired? Contact Novadoc!

Contact

We are regularly asked to migrate documents to a FileNet P8 / IBM Content Services / BAW environment. We have developed a number of tools for this purpose to realize the migration in an effective and efficient manner. For you, this means a fast migration process, with the least possible risk of disruptions to the ongoing process and loss of data.

We can perform large migrations where information can also be automatically derived from the content (with Watsonx.AI) and passed on as meta-data to the document in the new environment. With this modern enrichment of the migration data

Our migration tools are suitable for many types of document migrations. These tools cover 4 phases:

Inventory and analysis
Read from the source system
Processing / enriching (possibly with AI)
Writing in the target system

Read and write adapters are available for Tridion, File Systems, various databases, FileNet Content Services, FileNet Image Services, and FileNet P8.

We develop customer-specific adapters easily and quickly within our migration framework. These are also available for OpenText Documentum, among others.

And if necessary, we also migrate data from FileNet / BAW to other systems.

Migrations

Management

Novadoc specializes in efficient maintenance and management of FileNet P8, IBM Digital Business Automation / CloudPak for Business Automation based on a Service Level Agreement (SLA).

Turn-key management and incident management are core to our services. Our support team is always available within the agreed time windows for questions or support in the event of incidents.

Request more information here

Development

We develop specific IBM components for your user interface or front-end, or build solutions at the back end for automated processing (back-end).

Novadoc has various accelerators to perform development work quickly, efficiently and with high quality. Results guaranteed!

As an IBM partner, we have 26 years of experience in building FileNet applications and creating custom solutions for this reliable environment. But the other components of the Cloud Pak for Business Automation also hold no secrets for us. Our team of specialists is ready for you!

Our specialists work with Java, JavaScript, Dojo, React and use various tools to work agile according to CI/CD, with containers and in the cloud.

Best practices.

The execution of the management activities is based on 'best practices': we only work with the techniques and working methods that have proven to be the most effective. This experience is recorded by the support team and shared for reuse. This service framework and management process designed by Novadoc form a proven management concept, in which the processes are described that form the basis for the management and service provision. Because we keep a close eye on our success factors, our management can meet the highest quality requirements.

With IBM System Monitor

It is annoying when your colleagues and relations cannot access their documents or processes are halted due to a technical problem. Depending on the process, this can be frustrating as well as very expensive. The administrators continue to put out fires and are always one step behind the facts.

We like to see the necessary maintenance at Novadoc arrive on time. That is why we can offer management including monitoring with IBM System Monitor if desired. We install the monitoring agents on your environment so that they can keep an eye on the heartbeat of the system and all vital organs 24/7. The measurement data is sent to a monitoring server that monitors the platform. Small structural changes in functioning and performance are noticed, and with Artificial Intelligence predictions are made about the future health of the system. In this way we can proactively manage and maintain the systems, and prevent incidents, without users noticing. Production running without unforeseen downtime!

➡️ More about IBM System Monitor