AskIT - TopDesk bot        

With the increasing dependence on IT, it is of paramount importance that employees receive quick and efficient assistance with questions or challenges surrounding their digital workplace.

 

Your colleagues and clients will be helped out quickly and directly by our smart IT chatbot AskIT. This bot is built with AI-Agents that interact with your ticketing system, such as TopDesk, so that all requests are logged, and also importantly, all solutions are saved for future answering. In this way, AskIT learns from previous incidents or questions.

 

This works great for both your internal and external helpdesk. You can choose to have the chatbot support your helpdesk employees. Or have it communicate with employees and/or customers completely independently, with an employee watching and supervising.

 

AskIT is based on IBM watsonx Orchestrate.