IBM Case Manager support ending in 2023

Some time ago IBM announced the end of support for IBM Case Foundation and IBM Case Manager. As of September 30, 2023, standard support will end and after September 30, 2024, support for these products will no longer be available (except for customized support until 2029).

What are the possibilities for the many Case Foundation and Case Manager users?

In order to still be able to get support for Case Foundation and Case Manager, IBM offers 2 possible solutions. The first is a temporary and expensive solution: as is often the case with popular products that go out of support, IBM offers the possibility to purchase 'custom support'. This usually comes with a hefty price tag and the duration is always temporary.

The second solution is a very interesting one: IBM offers its Case Foundation and Case Manager customers the opportunity to upgrade to the much richer IBM Business Automation Workflow (BAW) at a limited cost.

“Are there projects in the pipeline that provide new workflows? Then first switch to the much richer BAW so that the new functionality can be used immediately. And no conversion is needed at a later stage”

Workflow automation: 25 years of tried-and-true success

Business Automation Workflow is a new concept, based on 25 years of experience. Read here at IBM about the history of Workflow .

In fact, we have now reached the point where we use BAW as the best of both worlds: BPM and Case Management, further extended with RPA, AI and Analytics, a powerful platform for Hyperautomation .